FAQ
### 1. What is your processing and shipping time?
We typically process orders within 1–3 business days. Shipping times vary by location:
- U.S. orders: 5–10 business days
- International orders: 10–20 business days
You’ll receive a tracking number once your order is shipped.
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### 2. Do you ship internationally?
Yes, we ship worldwide! Please note that international orders may be subject to customs duties or import taxes.
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### 3. How do I track my order?
Once your order has shipped, you will receive an email with tracking information. If you didn’t receive it, please check your spam folder or contact us at: support@severnsstore.com
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### 4. What is your return policy?
We accept returns within 30 days of delivery for unused, unopened items. To request a return, please email: returns@severnsstore.com
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### 5. What if I received a damaged or incorrect item?
We’re sorry about that! Please contact us within 7 days of delivery with a photo of the damaged or incorrect item, and we’ll send a replacement or issue a refund.
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### 6. Do you offer bulk or wholesale discounts?
Yes! For bulk or wholesale inquiries, please email us at: sales@severnsstore.com and we’ll be happy to assist you.
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### 7. Can I modify or cancel my order?
If your order hasn’t been processed yet, we may be able to cancel or modify it. Contact us as soon as possible at: support@severnsstore.com
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### 8. Do you offer gift wrapping or custom notes?
At this time, we do not offer gift wrapping, but you may leave a note during checkout and we’ll do our best to include it.
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### 9. What payment methods do you accept?
We accept all major credit cards, PayPal, and Shopify Payments.
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### 10. How can I contact customer support?
You can reach our team via email at: support@severnsstore.com. We typically respond within 24 hours on business days.